Terms of Service

1. Definitions

In these Terms, the following definitions apply:

• "Company" means Precise Technical Services LLP, its directors, employees, and authorised representatives.
• "Client" means the organisation or individual engaging the Company's services.
• "Services" means NABL Accreditation consulting, ISO Certification consulting, Internal Audit services, and Quality & Compliance Consulting as described in the relevant Proposal.
• "Proposal" means the written scope of work, timeline, and fee schedule presented to the Client.
• "Deliverables" means all reports, manuals, templates, audit findings, and documents produced as part of the Services.

2. Scope of Services

Precise Technical Services LLP provides the following consulting services to organisations seeking certification and compliance:

• NABL Accreditation Support: Gap analysis, documentation preparation, and liaison with the National Accreditation Board for Testing and Calibration Laboratories (NABL) under ISO/IEC 17025:2017.
• ISO Certification Consulting: Implementation support for ISO 9001, ISO 14001, ISO 45001, ISO 27001, and related management system standards.
• Internal Audit Services: Independent, objective auditing to identify non-conformities and improvement opportunities prior to external assessment.
• Quality & Compliance Consulting: Process design, policy development, staff training, and regulatory compliance advisory.

3. Engagement & Proposals

All engagements begin with a written Proposal outlining the scope, deliverables, timeline, and fees. A Proposal becomes binding when:

• The Client countersigns the Proposal or Engagement Letter; or
• The Client provides a purchase order referencing the Proposal; or
• The Client makes an advance payment as specified in the Proposal.

The Company reserves the right to decline any engagement at its sole discretion prior to binding agreement.

4. Fees & Payment

4.1 Fee structure

Fees are as stated in the applicable Proposal. The Company may charge on a fixed-project, milestone, retainer, or time-and-materials basis as agreed.

4.2 Payment terms

• Invoices are payable within 30 days of the invoice date unless otherwise agreed in the Proposal.
• An advance payment of up to 50% of the project fee may be required before commencement.
• Late payments attract interest at 18% per annum (1.5% per month) from the due date.

4.3 Taxes

All fees are exclusive of applicable GST, TDS, or other taxes, which will be added to invoices as required by Indian tax law.

5. Client Obligations

The Client agrees to:

• Provide timely access to facilities, systems, personnel, and documentation necessary for the Services
• Designate a qualified point of contact with authority to make decisions on behalf of the organisation
• Ensure that information provided to the Company is accurate, complete, and up to date
• Implement recommendations in a timely manner as required for certification readiness
• Not circumvent the Company to engage directly with NABL, ISO bodies, or assessors introduced by the Company during or within 12 months after the engagement

6. Intellectual Property

6.1 Company background IP

All methodologies, frameworks, templates, tools, and proprietary know-how developed by the Company prior to or independently of any engagement remain the sole property of Precise Technical Services LLP. A limited, non-exclusive, non-transferable licence to use these within the Client's organisation is granted for the duration of the engagement.

6.2 Deliverables

Upon full payment of all outstanding fees, the Company assigns to the Client the copyright in the Deliverables specifically created for the Client's engagement, excluding any pre-existing Company IP embedded therein.

7. Confidentiality

Both parties agree to keep confidential all non-public information received from the other party in connection with the engagement. This obligation continues for 5 years after termination. Exceptions apply where disclosure is required by law, regulatory authority, or where information is already publicly available.

The Client acknowledges that Precise Technical Services LLP may reference the engagement (without disclosing confidential details) as a case study, with the Client's prior written consent.

8. Limitation of Liability

To the fullest extent permitted by applicable law:

• The Company's aggregate liability for any claim arising from the Services shall not exceed the total fees paid by the Client in the 6 months preceding the claim.
• The Company shall not be liable for any indirect, consequential, incidental, or special damages, including loss of revenue, loss of data, or loss of business opportunity.
• The Company is not liable for the outcome of any certification or accreditation decision made by a third-party body.

9. Warranties & Representations

The Company warrants that:

• Services will be performed with reasonable skill and care by qualified professionals
• It holds all required professional registrations and complies with applicable Indian law
• Deliverables will not infringe the intellectual property rights of any third party

The Client warrants that it has the authority to engage the Company and that all information provided is accurate to the best of its knowledge.

10. Termination

10.1 Termination for convenience

Either party may terminate the engagement by providing 30 days' written notice. The Client shall pay for all Services rendered and expenses incurred up to the termination date.

10.2 Termination for cause

Either party may terminate immediately if the other party commits a material breach that is not remedied within 14 days of written notice, or becomes insolvent.

10.3 Effect of termination

Clauses regarding confidentiality, intellectual property, liability, and payment obligations survive termination.

11. Governing Law & Disputes

These Terms are governed by the laws of the Republic of India. Any disputes shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, with proceedings conducted in New Delhi, India in the English language.

12. General Provisions

• Entire agreement: These Terms, together with the applicable Proposal, constitute the entire agreement between the parties and supersede all prior arrangements.
• Amendments: Changes to these Terms must be agreed in writing and signed by both parties.
• Severability: If any clause is found unenforceable, the remaining Terms continue in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
• Force majeure: Neither party is liable for delays caused by circumstances beyond their reasonable control, including natural disasters, pandemic, or government action.
• Notices: All formal notices must be sent in writing to the registered addresses of both parties.